Every Saz Gallery order is packed and dispatched with care. This policy explains where we deliver, how long it takes, and what it costs. In short: everywhere in Pakistan, free of charge.
Saz Gallery delivers nationwide across Pakistan, including all major cities such as Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, and Quetta, as well as smaller towns served by our courier partners.
Orders are shipped through trusted, trackable courier services to ensure safe and timely delivery.
Shipping is free on all orders, nationwide, with no hidden delivery fees.
Orders are verified and processed within 1–2 business days of being placed. You will receive a confirmation as soon as your order is accepted, and another update when it is dispatched.
Orders placed on weekends or public holidays are processed on the next business day.
In-stock pieces arrive within 3–5 working days from dispatch, anywhere in Pakistan.
These are estimates, not guarantees. Remote areas, courier workload, weather, or public holidays may occasionally extend delivery by a few days.
Once your order is dispatched, you can follow its journey at any time on our Track Order page using your order number.
Every piece is checked before dispatch and packed securely so stones, pearls and plating are protected in transit. Parcels are sealed with care so your jewellery arrives exactly as it left us.
To ensure smooth delivery, please:
If a delivery attempt fails, the courier will retry or contact you to reschedule. If an order is returned to us because it could not be delivered or was refused without reason, our customer service team will reach out to arrange redelivery.
If your parcel arrives damaged, or the item inside is defective or not what you ordered, please contact us within 48 hours of delivery with photos of the parcel and product. We will resolve it under our Cancellation, Return & Refund Policy.
Our customer service team is happy to help:
